Privacy Policy 

Last updated: October 2017 

Pioneer Heating and Air Conditioning, Inc. respects the privacy of visitors to our website. This Privacy Policy explains the type of information we gather from individuals that visit our site or other channels described below, and how we use, disclose and protect such information. By visiting our site, you accept the practices described in this Privacy Policy.  

CHANGES TO THIS POLICY 

We reserve the right, at our discretion, to modify our privacy practices and update and make changes to this Privacy Policy at any time. If we make any changes, we will change the Last updated date above and post the new Privacy Policy here: https://www.pioneercomfort.com/content/privacy. You should consult this Privacy Policy regularly for any changes. 

WHAT INFORMATION WE COLLECT 

Information you give us. We collect and maintain information that you may provide to us such as when you enter information on our site or provide information to us in any manner, whether via chat, e-mail and/or telephone or other means. This information may include your name, residential and/or business address, shipping address, billing address, credit card information, telephone number(s), email address and other information you choose to provide. Information you submit in connection with a job application, including the types of information described above, plus other employment status, employment history, education information, references and resume. For example, when you set up your account and/or make online purchases, you will be asked to provide information necessary to facilitate the transaction; when you enter our contests, sweepstakes or other promotions, you may be asked for information necessary to fulfill the promotion; when you post comments or other content on our site (e.g., Product reviews, Q&A forum), anything you post will be available to us as well as visitors to our site; when you post information about us on social networking sites, we may collect such information; when you contact our customer service representatives, we collect additional information you choose to provide our representatives.  

Information automatically collected. We, along with our third-party service providers, may automatically collect information about you. This information includes, and is not limited to, browser information, operating system information, device IP, device information, IP address and the date, time, length of stay, geo-location, IP address, referring website, specific pages accessed and other actions you take on our site.  

Information Collected Through Social Media Services. You may be able to access the site through third-party social media platforms (such as Facebook) (each, a “Social Media Service”). If you log on to a site through a Social Media Service, you give us permission to access, store and use any information that you permit the applicable Social Media Service to share with us in accordance with your privacy settings with the applicable Social Media Service.  

We may also place tags and other data collection mechanisms on the site from Social Media Services through which they can collect information about the usage of our site and their services across multiple devices. For example, they can analyze if a user who saw an ad on their smartphone later makes a purchase on the site through their computer. 

We are not responsible or liable for the privacy practices or content of the applicable Social Media Service. Information that we receive from Social Media Services is stored and used by us in accordance with this Privacy Policy. 

HOW INFORMATION IS COLLECTED 

USE OF COOKIES 

As with most websites, we use cookies, web beacons, and other online information-gathering tools in connection with our site. These tools are intended to make our site easier to use, among other things, saving your preferences for you. A cookie is a small file stored by your internet browser on your computer. We may use either a “session cookie” and/or a “persistent cookie”. We may also use cookies to deliver content tailored to your interests. We do not have access to or control over web beacons or cookies may be used by our third-party service providers. Because cookies allow you to take advantage of some of Pioneer Heating and Air Conditioning, Inc.’s essential features; if you set your browser to limit or remove cookies or otherwise block our use of cookies, some features of the site may be unavailable or unable to function properly. 

ANALYTICS 

We may also use third-party Web analytics services in our online services, such as those of Google Analytics. These service providers help us analyze how users use our online services. Information collected as a part of Google Analytics (including your IP address) is automatically sent to Google, and Google may place cookies to help with the analysis. To learn more about Google Analytics and download an opt-out browser add-on please visit: https://support.google.com/analytics/answer/181881?hl=en  

MOBILE LOCATION 

Whenever you access a website through your mobile device it is possible to identify your location through your mobile device. You can change these settings by contacting your service provider or device manufacturer. 

INTEREST-BASED ADVERTISING 

Data may be collected on this site in order to deliver you targeted advertising on other websites and services. Such data may be collected directly by third parties, and we may share additional information with such third parties in order to improve these targeted advertising campaigns. The Digital Advertising Alliance (DAA) has created guidance for online advertisers and provided a mechanism for such advertisers to comply with users’ choices regarding interest-based ads. To learn more about ad networks, including how to opt out of interest-based ads visit: http://digitaladvertisingalliance.org/  Opting out will not mean that you will no longer receive Pioneer Heating and Air Conditioning, Inc. ads, rather, it just means that those ads will not be targeted to you based upon data collected from you on this site. 

HOW WE USE YOUR INFORMATION 

Pioneer Heating and Air Conditioning, Inc. does not rent, sell, trade or disclose your information to unrelated third parties, except as set forth in this Privacy Policy. We do use your information to: 

  • provide and deliver products and services and fulfill your orders; 
  • process, record and track your purchases, payments, returns, warranties, and rebates; 
  • send you promotional marketing materials or marketing messages about products or services that we believe may be of interest to you; 
  • create and manage your account registrations; 
  • place ads on third party websites relating to our products and services that may be of interest to you; 
  • conduct and administer contests, surveys, promotions and publish public product reviews; 
  • notify you of any products you have purchased that are subject to recall; 
  • customize, analyze, adjust and improve our site to meet your needs; 
  • prevent fraud and other prohibited or illegal activities; and 
  • comply with potential requests of law enforcement agencies 

If you complete a product review or other feedback or provide any images, we may use your submission for commercial purposes to promote our products and/or services. 

WHAT INFORMATION WE DISCLOSE 

Third-Party Service Providers. We may disclose your information to our third-party providers in order to fulfill orders, deliver packages, send mail, analyze data, provide marketing research and assistance, process credit card payments, and provide customer service. These third-Party providers are restricted from using information that identifies you in any way other than to provide service for Pioneer Heating and Air Conditioning, Inc. 

Protection of Pioneer Heating and Air Conditioning, Inc. and Others. We may disclose information about you to the government or to other third parties to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders, subpoenas or other legal process. In the event of a terms of use violation we may disclose information about you to a third-party to enforce or investigate any violations. 

PROTECTION OF PERSONAL INFORMATION 

We have instituted reasonable safeguards to help ensure that information collected is secure. Please understand, however, that it is possible for third parties to access information despite our efforts. For this reason, we do not guarantee that your use of the site and/or information provided by you will be private or secure. By using our services, you assume this risk. 

INFORMATION FROM CHILDREN 

This site is not directed at children and we have no intention of collecting information from young people. If we become aware that information from a child under 13 has been collected without the consent of such child’s parent or guardian, we will use all reasonable efforts to delete such information. To learn more about how to protect your child online, visit the FTC’s www.OnGuardOnline.gov.  

DO NOT TRACK SIGNALS 

Our site does not support “Do Not Track” preferences that may be available in your browser to inform websites that you do not want them collecting certain types of information. If you activate the Do Not Track setting in your browser, our site is not capable of satisfying the preference you set. 

OPT-OUT/CORRECTIONS 

If you wish to opt-out of any marketing communications or make corrections to information on your account, please access your account and change your preferences on the “Your Account” page or contact us directly at customerservice@pioneercomfort.com. Please note that removal of user information from our database or “opting-out” will not stop marketing or advertising content that is generated for distribution or is otherwise queued for transmission to you prior to the time when we can implement your request. Following receipt of a request from you, we will take reasonable steps to delete your information. In addition, you may opt-out of certain targeted advertising as described above in the “Interest-based Advertising” section. To opt-out of data collection by the Social Media Services, you should review that provider’s privacy practices. If you establish an account, you may receive certain types of communications even if you have not opted-in to receive them because these types of communications may be necessary. 

HOW TO UPDATE INFORMATION 

You may correct or update information collected about you through our site by contacting us at the email address noted at the end of this Privacy Policy below, or by editing your information and preferences on the “Your Account” page. Following receipt of a request from you, we will take reasonable steps to update or correct your information. 

GOVERNING LAW 

By choosing to visit our site, you agree that any dispute over privacy or the terms contained in this Privacy Policy will be governed by the law of the State of Tennessee. You also agree to abide by any limitation on damages contained in the terms of use of our site. 

QUESTIONS 

If there are any questions regarding this Privacy Policy you may contact us using the information below. 

1-865-922-2817
customerservice@pioneercomfort.com