Need to return something?
See our return policy below. You can email us at customerservice@pioneercomfort.com or call us at 1-865-922-2817 and we will be happy to help.
Return Policy:
We want you to buy with confidence. If you are not 100% satisfied, happy, contented, pleased, gleeful and entertained with your purchase, we will refund your money. And we will even pay for the return shipping.
No receipt? Don’t worry. We got it! We only ask that the product is returned to us within 30 days of purchase in the same condition you received it. Unused and in its original box and/or packaging. All electrical equipment will be evaluated upon return to assure it is in working condition.
Please e-mail us at customerservice@pioneercomfort.com or give us a call at 1-865-922-2817 letting us know that you would like to return your purchase.
- You will receive a confirmation email that will let you know we have sent you a return address label.
- Once the returned package is received and deemed to be in working condition we will initiate a refund to your credit card (or original method of payment).
Prices, promotion and styles may vary and are subject to change without notice. We will do our best to keep customers informed of any product changes.